Please fill out this form to set up your department's incident command system. It takes about 10 minutes. When done, click Submit & Onboard at the bottom — we'll have your dept live in under 24 hours.
✅ Onboarding Submitted Successfully
We've received your department's information. Deputy Chief Michael Murray will be in touch within 24 hours with your login credentials and a confirmation that your dept is live. You may close this page now.
1Department Basics
The basic identity of your fire department. Your Department ID will be used internally and cannot be changed later.
As it should appear in the app's header and on reports.
Used internally — letters, numbers, hyphens only.
2Contact & Map Center
The map center is where the hydrant map opens by default. The alert email receives equipment-return notifications.
The chief or officer responsible for this account.
For equipment alerts. Leave blank to use admin email.
Fire Red
Used for buttons and accents in the app.
Tip: search your address on Google Maps, right-click the pin, the first number that appears is latitude.
Negative for North America (e.g. -73.796).
3Apparatus Roster
List all your in-service apparatus that responds to incidents. These will appear on the unit tracker board. You can add or remove later.
When the chief presses one of these buttons, the listed units will be added to the active incident automatically. Leave any tier disabled if your dept doesn't use it.
5Safety Officer — Neighboring Departments
When acting as a Safety Officer at a neighboring dept's incident, list the depts your safety officer would be assisting. Their full apparatus rosters can be entered later from the app.
Department Name
Their Map Address (city/town)
6Features Selection
Choose which features your department wants enabled. Click YES or NO for each. Features marked Paid are part of the upgraded plan.
7Initial Users
List the chiefs, officers, and members who should have access. We'll create their accounts and email them their login info.
Display Name
Email
Role
Commander: full access to start incidents, assign units, edit settings. Viewer: can see incidents but cannot modify.
8Attestation & Signature
Confirm the information above is accurate and you are authorized to set up Chief's Aide for your department.
I, the undersigned, certify that I am authorized to set up Chief's Aide for the department named above, and that the apparatus roster, feature selections, and user list submitted reflect what my department wants. I understand that paid features may incur subscription costs and that I am authorizing those subscriptions where I have selected YES for paid features.
Not signed yet
Online submit not working, or prefer to email the file yourself?
Downloads your setup as a file you can email to mmurray@chiefsaide.com. You only need to do one — Submit or Download. Both deliver the same information.